If you have any other questions, please contact us and we will do our best to help you out.
KANOKX
NANLAYA
£45.99
Introducing our favorite NANLAYA Lingerie Set, featuring stunning large embroidered roses that drape beautifully across your body. Designed with underwire cups and adjustable straps, this set provides subtle shaping and lift for a flattering fit.
Complete the ensemble with the matching panty and garter, and elevate your lingerie collection with a set that's both romantic and effortlessly chic.
At KanokX, we're passionate about offering you the finest in sexy lingerie. Weather you are celebrating an anniversary or just want some lift in your everyday routine, this simple sheer lingerie set will be a surprise choice!
DO YOU SHIP INTERNATIONALLY?
We are proud to offer FREE shipping to over 200 countries and Islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
When will my order be processed?
All orders will be processed within 1-3 working days, excluding weekends and public holidays.
How long will it take for me to receive my order?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 2-7 Days |
| Canada, Europe | 2-10 Days |
| Australia, New Zealand | 2-10 Days |
| Mexico, Central America, South America | 2-7 Days |
*This doesn’t include our 1-3 day processing time.
Max delivery time – 35 days.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. Packages from our warehouse in Thailand will be shipped by ePacket, DHL or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
We have a 15 days return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kanokx.info@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kanokx.info@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
